Shipping policy



Quispe wants to ensure your satisfaction with our products and the service. We will make every effort to follow up your order until its arrival, and inform properly any event that may delay delivery. 

  • All orders made through our website are processed Monday through Friday between 10:00 am - 5:00 pm. Orders placed after 12:00 pm (PET) on a Friday will be shipped the following week.
  • We ship from Peru.
  • Shipping costs and customs duties are not included in the price. Shipping will be automatically calculated and added to your order during the check out.
  • The delivery of your order will be made at the address stated in the order that you have placed.
  • We take 2 to 4 business days to process your order and ship. During sales periods or high-demand seasons, this process may take longer.
  • Pre-orders: All pre-order items will include a detailed note with the estimated shipping time depending on the product.
  • Transit times: Estimated times are for reference only and are not binding

Standard shipping: arrives between 3 to 4 weeks from the date of shipping.

Express shipping: arrives between 3 to 4 business days from the date of shipping.

  • For our customers in the Lima area, we can offer a same-day delivery service. For more information about this optional service, please contact us at info@quispe.com.pe.


Important:

Please, be aware that international shipments might have additional fees (like taxes, duties and customs fees) once the shipment reaches your country. Quispe cannot predict these charges as the Customs Authority of your destination country sets them. 

You are responsible for paying all additional charges, when asked by your local authorities. Contacting your customs authority, post office and/or selected courier may help to know the tax-free import threshold or calculating any eventual additional fee.

In case you refuse to receive the order because of the unexpected additional fees, Quispe reserves the right to charge you both departure and return shipment costs, as well as the additional fees generated by the customs.

  • If any purchased item is not in stock, Quispe will inform you as soon as possible, making reasonable efforts to reach you. In this case, Quispe will give you the option to remove the item from your order and continue with checkout, modify the order, or terminate the agreement free of charge. In the case of termination, we will refund the consumer with the sum paid, at the latest within 15 days after termination. 
  • The courier will make two attempts to deliver your order to the address stated. Your order will be returned to Quispe after two unsuccessful attempts. If this happens, Quispe reserves the right to collect or withhold any sum due for return shipping, administrative costs and/or any compensation of damages.
  • If your package arrives damaged, please contact us within 24 hours and we will contact the courier company for solving any issue.

 

Quispe will not be liable for:

  • Any delays caused by destination customs clearance processes
  • Any non-compliance or delay on the grounds of force majeure (any act, event, omission or accident that is beyond our reasonable control).
  • Acts of the courier companies used for making the delivery of its products at any time; and lost packages during international transit.
  • Any Currency changes or currency exchange rates any bank may have when exchanging the currencies we offer to other currencies.